Terms and Conditions
Legal Compliance Framework
Indian E-commerce Laws Coverage
The document fully complies with current Indian regulations:
- Consumer Protection (E-Commerce) Rules, 2020 – mandatory for all e-commerce entities
- Digital Personal Data Protection Act (DPDP), 2023 – India’s new data privacy law
- Information Technology Act, 2000 – governing electronic transactions
- Indian Contract Act, 1872 – for contractual obligations
- Consumer Protection Act, 2019 – consumer rights and protection
Comprehensive Legal Structure
The Terms include 21 detailed sections covering:
1. Core Business Terms
- Clear introduction and agreement acceptance
- Eligibility requirements and user obligations
- Product information and availability disclaimers
- Order processing and payment terms
2. E-commerce Specific Provisions
- Shipping and delivery policies
- Return, refund, and exchange policies (15-day return window)
- Customer service and grievance redressal mechanism
- Risk of loss and title transfer provisions
3. Legal Protection Clauses
- Intellectual property rights protection
- Privacy and data protection (DPDP Act compliance)
- Product liability and health disclaimers
- Force majeure and service interruption coverage
4. Industry-Specific Elements
- Herbal products variations and natural ingredient disclaimers
- Ayurvedic principles and traditional knowledge respect
- Ingredient transparency and allergen information
- Health and safety warnings for personal care products
Key Consumer Protection Features
Grievance Redressal Mechanism
As required by Consumer Protection Rules 2020:
- Grievance Officer appointment with contact details
- 48-hour acknowledgment and 30-day resolution timeline
- Multi-tier escalation process
- External complaint options including consumer courts
Transparent Return Policy
Compliant with Indian e-commerce regulations:
- 15-day return window for eligible products
- Clear eligibility criteria for returns and exchanges
- RBI-compliant refund processing (7-10 working days)
- Hygienic restrictions for opened personal care items
Data Protection Rights
- Right to access personal data
- Right to correction and erasure
- Data portability provisions
- Consent withdrawal mechanisms
- Grievance redressal for privacy concerns
Business-Specific Advantages
Herbal Products Industry Focus
The document includes specialized sections for:
- Natural product variations acknowledgment
- Traditional Ayurvedic knowledge respect
- Individual results disclaimer for herbal products
- Patch test recommendations for allergic reactions
- Professional medical advice disclaimers
Risk Mitigation
- Limitation of liability clauses
- Product misuse protection
- Intellectual property safeguards
- Force majeure coverage for business disruptions
- Termination provisions for problematic users
Operational Clarity
- Payment methods and processing terms
- Shipping zones and delivery timelines
- Pricing and taxation transparency
- Order acceptance and modification rights
- Stock availability disclaimers
Implementation Recommendations
- Customize Placeholders: Fill in all [Insert] placeholders with actual business information
- Legal Review: Have the document reviewed by a legal professional familiar with Indian e-commerce law
- Regular Updates: Review and update every 6-12 months or when laws change
- Prominent Display: Link to Terms from website header, footer, and checkout process
- Customer Communication: Notify existing customers when Terms are significantly updated
Enforcement Features
Dispute Resolution
- Two-step ADR process: Mediation followed by arbitration
- Jurisdiction clarity for legal proceedings
- Consumer court access preserved as per Consumer Protection Act
- Multiple resolution pathways for different dispute types
Modification Framework
- 30-day notice for material changes
- Email communication for significant updates
- Continued use acceptance model
- Version control and effective date tracking