Privacy Policy

Legal Compliance

The policy fully complies with India’s current and upcoming data protection laws:

• Digital Personal Data Protection Act (DPDP) 2023 – India’s new comprehensive data privacy law
• Information Technology Act, 2000 and related rules
• Information Technology Rules, 2021 for e-commerce intermediaries
• Consumer Protection Act, 2019 for online businesses

Industry-Specific Considerations

The policy includes sections specifically relevant to herbal products companies:

• Health and wellness information handling – addressing how you collect and use health-related data
• Ayurvedic consultation services provisions
• Product safety and efficacy data collection
• Ingredient and allergy information management
• Traditional vs. modern usage data handling

Comprehensive Data Categories

The policy clearly outlines all types of data collection:

• Personal information voluntarily provided
• Automatically collected technical data
• Health and wellness preferences
• Payment and transaction information
• Customer service interactions

Strong Privacy Rights Framework

Under the DPDP Act 2023, your customers have enhanced rights:

• Right to access their personal data
• Right to correction of inaccurate information
• Right to erasure and data portability
• Right to withdraw consent at any time
• Right to restrict processing under certain circumstances

Robust Security Measures

The policy demonstrates your commitment to data protection:

• Technical safeguards (SSL encryption, secure servers)
• Organizational measures (employee training, access controls)
• Data breach notification procedures
• Regular security audits and updates

Transparent Third-Party Sharing

Clear disclosure of when and why data is shared:

• Payment processors and shipping companies
• Technology service providers
• Legal compliance requirements
• Explicit statement that personal data is not sold

Customer-Friendly Features

• Clear contact information for privacy inquiries
• 30-day response time for data requests
• Grievance redressal mechanism with escalation options
• Plain language explanations avoiding legal jargon

Implementation Recommendations

1. Customize the Template: Fill in all placeholder information (contact details, addresses, specific service providers)
2. Regular Updates: Review and update the policy every 6-12 months or when business practices change
3. Prominent Display: Place the privacy policy link prominently in your website footer and at data collection points
4. Employee Training: Ensure your team understands the policy and can respond to customer inquiries
5. Compliance Monitoring: Regularly audit your data practices to ensure they align with the policy